退款政策

Last updated: August 17, 2026

We want you to be happy with what you purchased from Unimaginative. This policy explains our return, refund, exchange, and repair practices.

14-Day Return Policy

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must generally be:

Unused, unworn, and in substantially the same condition in which it was received
Returned with any original packaging, tags, or components reasonably necessary to resell the item
Accompanied by proof of purchase or sufficient information for us to locate the original order

To request a return, contact charli@unimaginative.org within 14 days of delivery.

Please do not send an item back without contacting us first. Returns sent without prior authorization may be delayed or refused.

Approval of a return request does not constitute acceptance of the returned merchandise. We reserve the right to inspect returned items before issuing a refund.

Return Shipping

Unless the item was defective, damaged upon arrival, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs.

Original shipping charges are not refundable after an order has been shipped, except where required by law or where the return resulted from an error by Unimaginative.

We recommend using a trackable shipping method for returns. We are not responsible for returned packages that are lost before reaching us.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of the refund.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued are controlled by the customer’s bank, credit-card company, or payment provider.

We reserve the right to reduce or deny a refund when returned merchandise has been used, worn, altered, damaged after delivery, materially changed from its original condition, or otherwise does not meet the requirements of this policy, except where applicable law provides otherwise.

Items That Cannot Be Returned

Unless required by applicable law, returns may not be accepted for:

Custom or personalized items
Made-to-order products where the product listing specifically identifies the item as nonreturnable
Items designated as final sale
Gift cards
Digital products or downloadable content after delivery or access
Items that have been used, worn, altered, or damaged after delivery
Items that cannot reasonably be resold for health or hygiene reasons

A product being nonreturnable does not eliminate our responsibility for an item that arrives defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at charli@unimaginative.org.

Please include your order number and, when useful, photographs showing the issue.

We will review the situation and determine an appropriate remedy, which may include repair, replacement, refund, or another reasonable solution depending on the circumstances and applicable law.

Free Repairs

The 14-day return period does not apply to our repair policy.

If an Unimaginative item breaks, we will repair it free of charge whenever the item is reasonably repairable.

There is no fixed expiration date on this repair commitment.

Our complimentary repair policy covers the work and materials reasonably necessary to perform the repair. Unless the item arrived damaged or defective, or applicable law requires otherwise, the customer is responsible for the cost of getting the item to us and for return shipping after the repair.

Because materials, components, designs, and production methods may change or become unavailable over time, we cannot guarantee that a repaired item will be restored using identical components or to its exact original appearance. When an identical repair is not reasonably possible, we may discuss available alternatives with you before proceeding.

The free-repair commitment applies to repairable Unimaginative merchandise. It does not require us to replace, refund, reproduce, or provide store credit for an item that cannot reasonably be repaired.

Repairs do not extend or restart the 14-day return period.

Exchanges

We do not guarantee direct exchanges.

When an exchange is appropriate, we may arrange one at our discretion. In other situations, the simplest process may be to return an eligible item under this policy and place a new order for the desired item.

Product availability is not guaranteed.

Order Cancellations

We will make reasonable efforts to accommodate cancellation requests made before production or fulfillment begins, but cancellation cannot be guaranteed once an order has entered production, fulfillment, or shipment.

Custom, personalized, or made-to-order items may not be cancellable after production has begun.

Consumer Rights

Nothing in this policy limits or excludes any warranty, remedy, refund right, or other consumer protection that cannot legally be waived.

Contact

For returns, repairs, damaged items, or questions about this policy:

Unimaginative
charli@unimaginative.org
www.unimaginative.org